Key Account Manager (human)

linkYour Mission & Challenge

Own and manage strategic relationships with our most important enterprise customers

Serve as the primary point of contact for executive stakeholders at the C-level and VP level

Independently drive renewal, upsell, and account expansion initiatives

Develop and grow customer relationships through a structured, long-term account strategy

Identify opportunities to increase customer value, adoption, and revenue growth

Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success

Drive customer satisfaction, retention, and long-term partnership success

Analyze customer needs and develop tailored growth and success strategies

Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We're Looking For

4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries

Proven experience managing and growing strategic customer accounts

Experience driving renewals, upselling, and account expansion initiatives

Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking

Strong stakeholder management skills with the ability to engage senior decision-makers

Excellent cross-functional collaboration and project management capabilities

Experience working with customer health frameworks and structured account management methodologies

Data-driven approach to portfolio management and customer growth strategies

Strong commercial mindset with the ability to identify and execute revenue growth opportunities

Ownership mentality and a proactive, customer-centric approach