Freelance Tech Agent - APAC

We’re looking for reliable, tech-savvy Tech Agents to provide live technical support for virtual events. Tech Agents help ensure events run smoothly by monitoring event platforms, assisting participants, troubleshooting issues, and communicating with internal teams in real time. This role is ideal for someone who enjoys live event production, technology, and fast-paced problem-solving.

Responsibilities

As a Tech Agent, you will:

Monitor live virtual events from start to finish

Provide technical support to clients, presenters, interpreters, and attendees

Troubleshoot audio, video, connectivity, and platform-related issues

Monitor event quality and proactively catch issues before they impact the event

Communicate clearly and professionally with internal production teams

Escalate technical issues as needed while keeping stakeholders informed

Ensure interpreters and other participants are connected and working properly

Keep detailed notes on issues and actions taken during the event

Stay attentive and available for the full duration of assigned events

Platforms You’ll Support

Experience with one or more is preferred:

Zoom

Microsoft Teams

BrandLive

Webex

Google Meet

Other virtual event platforms

Qualifications

You have:

Strong technical troubleshooting skills

Excellent written and verbal communication

Ability to stay calm under pressure

Strong attention to detail

Excellent customer service skills

Ability to multitask while monitoring live events

Reliable high-speed internet

A quiet, professional workspace

Flexibility to work evenings, weekends, or varied shifts based on event needs

Preferred Experience

Virtual event production

Technical support or help desk

AV or live streaming

Webinar moderation

Remote customer support

Experience with interpreters or accessibility services (plus)

Schedule

Freelance/contract role with flexible scheduling based on event demand. Assignments may range from 1-hour webinars to full-day conferences and may occur during business hours, evenings, or weekends.