IT Support Specialist

About BJAK

The original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.

Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, its the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in the region — this includes spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.

We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.

If you're this person, we'd love to talk to you.

What You'll Do

Provide day-to-day IT support to employees for PC and laptop-related issues

Troubleshoot common hardware and software problems (Windows / macOS)

Perform laptop and PC setup, reset, reformatting, and device handover

Support new joiner onboarding, including:

Laptop and device setup

Lark account creation and access support

Assist with IT asset management, including:

Tracking laptops and PCs in use

Cleaning up, formatting, and preparing unused devices

Maintain basic IT housekeeping to ensure devices are organised and ready for use

Respond to IT support requests in a timely and professional manner

Escalate more complex issues when required

Requirements

Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related fields

Experience in IT support, helpdesk, or desktop support roles

Comfortable supporting PCs and laptops (Windows and/or macOS)

Experience with:

Device setup, reset, and reformatting

Basic software and hardware troubleshooting

Familiar with collaboration tools and user account setup (experience with Lark is a plus)

Organized, hands-on, and willing to support day-to-day operational needs

Good communication skills and patience when assisting non-technical users

Good to Have

Experience supporting fast-growing or startup environments

Basic understanding of IT inventory or asset management

Exposure to onboarding/offboarding IT processes

Familiarity with basic IT documentation

Benefits

Do something meaningful - be part of a company improving financial access across ASEAN

Fast-moving, practical, and impact-driven work environment

International work environment with a flat organisation structure

Clear and hands-on role with real day-to-day impact

Great learning exposure across IT, HR, and operations

Competitive salary

Casual work attire